Frequently Asked Questions

Mostly these are genuine cases. If you believe it is deliberate, you can escalate as per the respective bank or institution’s escalation matrix available.

They may be on leave. Please drop a message if you haven’t. If you believe they are delaying it, you can escalate as per the respective institution’s escalation matrix available.

Most states require physical presence of the selling party for transfer and registration of the property.

Most notices have escalation matrix mentioned. In case there is none, you can refer the bank wise state wise escalation here <link>

You only need sale certificate and bank official at the SRO office for registering the property in your name. A document writer at the SRO office, will draft the transfer and title deed basis information mentioned in the sale certificate.

Banks will mention complete KYC details in the sale certificate which will be sufficient for registration across India. They are flexible to add any additional details as required by any SRO.

Don’t worry! Speak to the authorized officer and he will arrange for issue of a fresh certificate with correct details. If you applied through Hecta, reach out to your property advisor who will help you with this.

Property can be visited only during pre defined slots which are either mentioned in notice or can be confirmed from authorized officer, whose contact details are mentioned in notice. Or you can get Hecta to get you a Hecta Visit Report to which will have all relevant details, compiled on best-effort basis.

Make sure the details for all buyers/ bidders is correctly mentioned as per Aadhar in the sales certificate. For NRIs, details as per Passport/ PIO card need to be mentioned.

Banks usually take 4-5 working days to issue the sale certificate once the full purchase price is paid by you.